Wow, Winter is supposed to come in December. This year it has arrived really early making everyone scrambling to find the best way to heat their home. Or to arrange a service call since they just tried turning on the heat. We are a specialty store selling a large variety of Fireplaces,Gas Logs, Wood Stoves, Heaters and Outside fire pits. Not to mention the grills and all the other products. And since we have been serving this area since 1974 we stay quite busy. Please have patience when contacting our store. We are trying our best to return phone calls and emails in 48 hours Monday – Friday. However, service and installation is running 3-6 weeks out. AT THIS TIME WE ARE ONLY ABLE TO PROVIDE SERVICE FOR THE PRODUCTS WE SELL. PLEASE HAVE PATIENCE WHEN CONTACTING OUR STORE – THIS IS OUR BUSY SEASON! We hope you and all your family have a Blessed Thanksgiving.